Privacy Policy

Introduction

DefektDoktor (defektdoktor.hu) is committed to the protection of personal data. The purpose of this privacy policy is to inform you about how we handle and protect your personal data when you contact us through our website.

As a data controller, we act in accordance with the European Union General Data Protection Regulation (GDPR) and applicable Hungarian data protection legislation.

What data do we collect?

Through the contact form, we may collect the following data:

• • Name: The name or company name you provide
• • Email address: Email address required for communication
• • Phone number: If provided, the phone number needed for a callback
• • Message content: The text of the question or enquiry you send

We collect and process personal data solely on the basis of your voluntary consent, for explicitly specified purposes.

How do we use your data?

We use the personal data you provide exclusively for the following purposes:

• • Responding to your enquiry
• • Providing information about our services
• • Preparing a quote, if you request one
• • Scheduling an appointment for our mobile tyre service

We do not share your data with third parties for marketing purposes, nor do we use it for purposes other than originally intended.

Data security

We apply appropriate technical and organisational measures to protect your personal data. Data is stored on secure servers and is accessible only to authorised personnel. We transmit data via encrypted connections.

We retain your personal data only for as long as necessary to fulfil the original purpose, or for as long as your consent remains in effect, but no longer than the period specified by applicable legislation.

Use of cookies

Our website uses cookies to ensure functionality, improve the user experience, for statistical analysis and marketing purposes. On your first visit, we request your consent for non-essential cookies via a cookie banner. You can change your settings at any time via the "Cookie settings" link in the page footer.

A detailed list of the cookies used can be found in our in our Cookie Policy You can disable cookies at any time in your browser settings, although this may affect the functioning of the website.

Your rights

Under the GDPR, you have the following rights regarding your personal data:

• • Right of access: You may request information about which of your data we process
• • Right to rectification: You may request the correction of inaccurate data
• • Right to erasure: You may request the deletion of your data ("right to be forgotten")
• • Right to restriction of processing: In certain cases, you may request the restriction of processing your data
• • Right to data portability: You may request the transfer of your data in a machine-readable format
• • Right to object: You may object to the processing of your personal data

To exercise these rights, please contact us using the details below.

Contact

If you have any questions about our data protection practices or wish to exercise your rights, please contact us:

If you believe your data protection rights have been violated, you may file a complaint with the National Authority for Data Protection and Freedom of Information (NAIH).

Amendments

We reserve the right to amend this privacy policy from time to time in accordance with legislative changes or the development of our services. We will inform you of changes on this page and indicate the date of the update.